Royal Mail Delivery Freight may not be possible to all countries, due to embargoes and international sanctions imposed. Our shipping engine will provide you with an entire list of countries where shipping in express regime is possible. Surcharges apply when shipping to countries with elevated risk due to continuous state of war, civil unrest or threats from terrorism.

When choosing the Royal Mail Delivery Freight, the customer is in charge of packing the goods that will be transported. At the moment, we do not provide packaging material. Please note that you should not close and seal the parcel, as the courier driver will check its content before collecting it.

A proforma invoice or an invoice is necessary when booking the Royal Mail Delivery Freight. During the ordering process, we will request some information, based on which a proforma invoice will be issued and sent to your email. The logistics provider might additionally request the form that states the value of the shipment and the reason for export. If such a form is necessary, our team will inform you.

Yes. Customs duties are calculated depending on the content of the shipment. If customs duties are imposed, the receiver will have to pay the charges before the shipment is released.